Oversight/Consumer Complaints offered at Washington State Department of Financial Institutions
Oversight/Consumer Complaints offered at Washington State Department of Financial Institutions
150 Israel Road Southwest, Olympia, WA 98501
Anyone who is concerned about a financial service provider in Washington state.
Office: M-F, 8am-5pm. RING DFI Complaint Line: 24 hours daily.
(877) RING DFI
Spanish
Call for information or access website.
None.
WA
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Provides regulatory oversight for state-chartered commercial banks, savings and loan associations, savings banks, trust companies, foreign banks, credit unions, payday loan companies and check cashers and sellers. Issues licenses to financial companies operating in Washington. Also provides oversight of mortgage brokers, mortgage loan originators, investment advisers, franchises and securities. Consumers may file a complaint after contacting the company directly and getting no positive results. Cannot give legal advice, nor recommend attorneys. The agency cannot pursue redress on your behalf. Contact a private attorney who can advise you of your rights.
Washington State Department of Financial Institutions
Regulates state chartered financial services including banks, credit unions, mortgage brokers, payday lenders, some cryptocurrency companies, securities broker-dealers and investment advisors. Investigates consumer complaints about financial institutions and scams. We provide financial education information for people on topics ranging from budgeting and saving to investing and fraud prevention. We accept complaints at https://dfi.wa.gov/consumers/file-complaint