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Handles billing inquiries and arranges payment plans.   Budget Payment Plan provides monthly billings and spreads the cost of annual energy usage evenly throughout the year.   Third party designee (protective payee) serves as client liaison with Puget Sound Energy regarding payments and notices; third party is not obligated for payment.   Other payment plans may also be available.   Also offers winter disconnection moratorium in accordance with Washington Administrative Code WAC 480-100-128, from November 15 to March 15, allowing qualifying customers to avoid disconnection by setting up a bill payment plan.   Customers must provide written notice of inability to pay within five business days of late notice (unless there are extenuating circumstances) and follow detailed application process.   Call PSE for detailed information.   Customers with a verified medical emergency, including dependency on a life support system, may apply for a 60-day extension of current electric or natural gas bill.

Customers accepted into this program pay a maximum monthly amount based on income and, in some cases, electricity use. It may exempt participants from paying security deposits and late charges. If eligible, monthly payment for electric service will be based on a percentage of household's monthly income, and electricity usage. Clients in this program will have no disconnection of service as long as monthly payments are made. After a year of payments on this program, any old balances will be removed (if a payment is missed clients are responsible for full balance).